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FAQs

• Our customer service team will be happy to assist you. Please e-mail us at egenenterprise@gmail.com OR you can reach us by clicking the Whatsapp button at the corner.
• We currently accept all major credit cards which include: Visa, MasterCard, debit cards with the Visa/MasterCard logo and internet banking of major banks in Malaysia.
• Orders submitted on our website process and ship very quickly. Regrettably, we cannot cancel or modify orders. We are sorry for any inconvenience this may cause. Your order, or part of your order, may have been cancelled by our system for a number of reasons:
1. Item(s) not available.
2. Order exceeded maximum purchase limit.
3. Cannot ship to address provided, freight forwarders, or address outside of the Malaysia.
4. Difficulty in processing payment information - entered in a billing address or zip code that is not associated with credit card.
5. You have not responded to emails sent regarding the following: declined credit card; incorrect billing information; verification of billing/shipping address for priority ship order.
• To ensure the eligibility of the return, please take a picture of the product in its original packaging, complete with the accessories (if any) and purchase invoices, drop us an email to egenenterprise@gmail.com. Our customer services will assist you as soon as possible
• You can subscribe to our newsletter to receive news on special privileges via e-mail.
*please note that you may apply 1 promotion code per transaction only
• If you have a Afterday promotion code, you can let us know at check-out before confirming your order in the input field 'Promo Code'. Once the code is entered, the offer will be directly applied to your shopping cart.
• To enable us to process your order, we need some information about you: shipping addresses, billing address, e-mail address, etc.
The creation of this account will also allow you to benefit fully from services offered by Afterday Skinare: getting our members benefit, parcel tracking, creating a list of your own personal favorite products, viewing past orders, etc. To receive any news from Afterday, you must tick the box when registering saying that you wish to be contacted by email with future Afterday product news and offers.
All your account information at Afterday will only be used as part of your relationship with Afterday. This information can be changed by you at any time by managing your account online. It can also be completely removed from our database upon request
• You can visit the 'Products' section, or contact Afterday customer services at egenenterprise@gmail.com. with your questions.
• We are sorry, we do not offer samples without placing an order. You may wish to set up an account with us. The benefits of creating an account are:
1. Getting free samples for registration.
2. When signed up for emails you receive news on new products and offers.
3. Order History information.
4. Save products to your Wishlist.
• For domestic order, we are using POS LAJU courier to deliver your orders. Most parcels arrive on time. Occasionally though, the tracking may show as 'delivered' when you have not received your parcel. If the tracking for your parcel shows as delivered but you haven't received it, you should:
1. Check if someone else at your address has accepted it.
2. Check if an attempted delivery notice has been left in your letter box or on your door. Follow the instructions on that notice to request redelivery or to arrange collection of the parcel.
3. Use the delivery confirmation and tracking number sent by email to contact the carrier.
You can also contact our Customer Service to obtain confirmation of shipping

Enquiry Form